Terms of Service
Professional terms governing our manufacturing and export services for coffins, urns, and memorial products.
Last Updated: January 2024
1 Agreement Acceptance
By placing an order with Zibo Shishengyuan Craft Co., Ltd., you acknowledge and agree to these Terms of Service. These terms apply to all products including coffins, urns, pet memorial products, and custom manufacturing services.
2 Products & Services
Manufacturing: We specialize in coffins (primarily paulownia wood), urns (ceramic, pine, paulownia), and pet memorial products with international export capabilities.
Custom Orders: OEM/ODM services include logo customization, packaging design, and complete product development from 3D design to production.
Quality Standards: All products undergo material testing, assembly by skilled craftsmen, and meet international certification requirements including fumigation for wooden products.
3 Ordering & Payment
Minimum Orders: We accept small batch orders to accommodate wholesalers, funeral homes, and e-commerce brands.
Payment Terms: Payment schedules vary by order size and customization requirements. Standard terms are 30% deposit, 70% before shipment.
Pricing: All prices are FOB Qingdao Port unless otherwise specified. Prices are subject to change based on material costs and order specifications.
4 Shipping & Delivery
International Logistics: Professional export services ensure safe and timely delivery worldwide. All necessary documentation and certifications included.
Delivery Times: Standard orders: 15-25 working days. Custom orders: 25-35 working days from design approval.
Risk Transfer: Risk transfers to buyer upon delivery to carrier at origin port unless otherwise agreed.
5 Quality Assurance & Returns
Quality Control: Moisture content testing for wood, hardware durability testing, ceramic surface and leak-proof testing performed on all products.
Defect Claims: Must be reported within 7 days of receipt with photographic evidence. Manufacturing defects will be replaced at our cost.
Custom Products: Custom manufactured items cannot be returned unless due to manufacturing defects or failure to meet agreed specifications.
6 Intellectual Property
Customer-provided designs, logos, and specifications remain the property of the customer. We maintain confidentiality of all custom designs and will not reproduce them for other clients without written permission.
7 Limitation of Liability
Our liability is limited to the value of the goods supplied. We are not liable for indirect, consequential, or special damages. Force majeure events including natural disasters, government actions, or material shortages may affect delivery schedules.
8 Contact & Governing Law
Primary Contact
Secondary Contact
Company Address: Zibo Shishengyuan Craft Co., Ltd.
Shandong Province, Zibo City, High-tech Zone, Zhongbu Town,
High-end Equipment Manufacturing Industrial Park #19
These terms are governed by Chinese law. Disputes will be resolved through arbitration in Zibo, Shandong Province.
For questions about these Terms of Service, please contact our team. We reserve the right to modify these terms with reasonable notice to existing customers.